Our commitment to your safety and well-being during the current COVID-19 outbreak:
We know that there are lots of concerns about the current serious situation and the uncertainty that everybody is feeling at this time. Our first priority is to protect the safety of our customers and our people.
We wanted to reassure you that our expert teams are following the very latest advice from the Canadian Government and public health authorities regarding coronavirus (COVID-19).
The advice from the Canadian Government is that people can continue to use public transport and our services are continuing to run to their planned timetables.
We already have well-established and rigorous cleaning regimes for our buses and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails.
Government and public health advice continues to be that the most effective measure that people can take to protect themselves and others from the virus is to regularly wash their hands for 20 seconds with soap and water, or use a hand sanitizer gel if soap and water isn’t available. We have issued detailed and regular reminders to our own teams about hygiene, good practice and the importance of hand washing and we know that our customers will also be following this advice.
If you have travelled outside of Canada within the last 30 days we require you to show your boarding pass as proof that you have quarantined for 14 days. If you choose to not abide by this policy you will be held legally accountable.
Please be advised we are no longer accepting cash payments whatsoever to reduce the spread of COVID-19.
We recommend wearing masks and gloves when travelling during quarantine. We will have masks for sale on the bus, at $5.00 each.
Your Driver may request that passenger wear a mask depending on a number of factors including:
– ridership density
– customer coughs repeatedly (we see this a lot in smokers who smoke during rest stops)
– If a high number of customers are present who may be more vulnerable to covid 19
– general concern by driver
If a driver asks you to wear a face covering or mask it is in our right to deny service if you refuse to wear a mask. If you have a medical exemption pleas have a letter and contact info from the doctor who has recommended you not wearing one. We will be contacting that doctor. Any fraudulent letters or claims will result in termination of service. Abuse or threats to drivers or staff will also result in termination of service.
Please note a driver may rearrange the seating plan. We do our best to keep you in your designated seats. Please cooperate if your seats are moved and let our driver know privately if you request a seat be moved for any reason.
We have provided below answers to a range of common questions about travelling on our services.
For more information on coronavirus, visit https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html
Q. Can I continue to travel on your services?
The advice from the government and public health authorities is that people can continue to use public transport as normal and our services are continuing to run to their planned timetables. You only need to stay away from public places (self-isolate) if you have a new continuous cough or have a high temperature.
Q. Are all buses continuing to run as normal?
Yes. Our services are continuing to operate according to their regular timetables.
Q. Are there any extra measures I should take whilst travelling?
As advised by Health Canada, people should follow simple measures to stop viruses like coronavirus spreading:
• wash your hands with soap and water often – do this for at least 20 seconds
• always wash your hands when you get home or into work
• use hand sanitizer gel if soap and water are not available
• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues in the bin straight away and wash your hands afterwards
• try to avoid close contact with people who are unwell
Q. Are you carrying out additional cleaning on your services?
We already have well-established and rigorous cleaning regimes for our buses, and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails.
We are also providing additional cleaning materials such as personal hand sanitizer for frontline employees, as well as extra cleaning materials for depots and other work areas, and are issuing detailed and regular reminders to our teams about hygiene good practice.
Q. Will you be providing hand sanitizers on your services?
We are carrying out additional cleaning of the main customer touch points on our vehicles and reminding customers of the importance of hygiene good practice. We are not currently looking to roll out hand sanitizers on our services.
Q. What steps are you taking at bus stations and travel shops?
We are also enhancing the cleaning regimes at the bus stations and travel shops we operate, and as with our bus and coach services, we are focusing on the places our customers come into more contact with.
Q. How are you protecting your staff, such as drivers?
We have provided all of our frontline teams with personal hand sanitizers and are reminding everybody of the importance of hygiene good practice. In addition, as with the main customer touchpoint areas, we are also increasing the frequency of cleaning within driver cabs and other areas our staff come into greater contact with.
Q. If I decide not to travel with a pre-booked ticket, can I get a refund?
The government advice is that people can continue to use public transport services as normal and therefore our normal ticket conditions apply.
Q. What contingency measures do you have in place if the spread of the virus continues?
We have in place a dedicated team which is closely monitoring and managing the current situation. Our priority is to protect the safety of our customers and our own employees. In addition, we will continue to liaise closely with government and public health authorities on any further steps we should take.
Q. What is your refund policy if I need to self isolate/work from home/or I need to look after a dependant?
You can view details of our current refund policy at http://mountainmanmikes.ca/trip-info/. We’re continuing to take our lead from the Government and Health Organisations, who at this stage are not advising against travel within your own respective country.